Archive for October 24th, 2006

Canberra Canned Response…err Connect

About a week ago I sent an email to Canberra Connect about a navigation issue on their website, a couple days later I received an email from them which informed me that my issue had been “resolved”…they even had a canned response for me:

Dear Mr Gordon-Stewart,

Thanks for your feedback regarding the location of the Shopfront link on the Canberra Connect Services Portal.

The site was relaunched recently and we are currently gathering data on its usage as well as collating suggestions such as yours prior to making any changes.

We are therefore looking at all suggestions very closely with regard to any future enhancements for our site.

Kind regards
Customer Feedback & Support
Canberra Connect
Telephone: 13 22 81

As it stands, my issue is not “resolved”, it is really “pending further contemplation”, and I just love the way I didn’t even get a response from somebody with a name…especially after I had to register on their website just to send them an email.

I suppose it is possible that the person who replied is actually named “Kind Regards” or “Customer Feedback & Support”, and if they are, they obviously have a silent number because they don’t appear in the White Pages.


4 comments October 24th, 2006 at 01:42pm

Radio Firesale?

It looks like Macquarie Bank are about to sell their massive Macquarie Regional Radioworks network of 85 stations. Macquarie, who have put a price of $600 million on the network, have cited new media laws and the news requirements therein as their reason for selling. Whilst hiring a few extra journalists would make a bit of a dent in Macquarie’s profits, it would hardly be a major issue. On the plus side, the stations now have the chance to be owned by people who actually care about local radio.

October 24, 2006 01:08am
Article from: AAP

MACQUARIE Media Group is believed to be selling its network of radio
stations following the tightening of media laws over rural radio.

Macquarie Regional Radioworks has put a sale price of $600 million on
its 85 radio licences which cover around 60 per cent of regional
Australia, The Australian reports today.

The decision to sell is believed to have been prompted by the new media
laws’ stricter requirements for regional radio stations to produce more
local content, thereby preventing broadcasts from a network’s stations
from outside local areas.

Macquarie has warned it would have to close at least 10 stations in
Tasmania, Western Australia and Queensland because of the new laws,
News Limited reports.

It was criticised this month for hubbing news to its Western Australia
stations from the Gold Coast in Queensland.

Update 7:48PM: Macquarie are denying the story, which was published in The Australian. Macquarie issued a statement to the Australian Stock Exchange earlier today after being requested to do so.

While Macquarie Media Group (MMG) would not normally comment on media speculation, we have been requested by the ASX to respond to a media article appearing today in relation to a possible sale of Macquarie Regional Radioworks.

MMG advises it has not received any offer to buy Macquarie Regional Radioworks, nor has there been any decision to sell the business.

End Update


1 comment October 24th, 2006 at 11:37am

Sleeping with the radio

Hi Stuart,

Just thought you might like to know that you kept me awake until about 3am. Usually I can fall asleep with the radio on, and struggle to get to sleep without it, but this morning I just couldn’t get to sleep with your show on. I eventually fell asleep when my radio turned off just before 3am and I was too tired to turn it back on…it turned off in the middle of a very interesting conversation too…but that summarises the whole show…it’s no wonder that I’m tired today!

Samuel Gordon-Stewart

October 24th, 2006 at 10:30am


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