And another three weeks of radio For Dinner

QuickTime Confusion

December 5th, 2008 at 09:56am

Last night when I went to open iTunes, I was greeted by a rather annoying error stating that iTunes could not be opened due to a “detected” problem with QuickTime. Apple recommend uninstalling QuickTime and then installing it again under these circumstances, but that sounds like a bit of a “we don’t know, but this might help” solution to me.

Considering that nothing had changed since I used iTunes about 24 hours before receiving the error, I figured that I would see if I could sort the problem out myself before resorting to a reinstallation. I remembered that a few hours before the error I started loading a large MP3 (Samuel’s Persiflage #8 to be precise) in Firefox, but cancelled it by closing the tab it was in when I realised that for one reason or another, Firefox was insisting on downloading the full file before letting the QuickTime plugin play it, which is a change from its previous behaviour of letting the QuickTime plugin play the file while it is downloading.

My thought was that, possibly, a QuickTime process was still active and was preventing iTunes from loading QuickTime properly. I couldn’t see any QuickTime processes in the Task Manager, so I tested the theory by launching QuickTime from the start menu…oddly this resulted in an installation wizard, which produced the following rather insightful message:
QucikTime Setup produces a blank dialog box

I somewhat nervously hit “OK” and watched the progress bar indicate that the setup routine was doing something, although I haven’t the faintest clue what it was doing as I wasn’t prompted with a Windows UAC “Are you sure that you want to grant this program permission to do stuff?” message, which indicates that no changes were made in the Windows or Program Files directories.

Once Setup finished, QuickTime loaded, and iTunes was able to work. It’s beyond me what that was all about, but at least I didn’t have to waste time going through Apple’s website to find the somewhat hidden standalone QuickTime installer.


Entry Filed under: Bizarreness,IT News

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December 2008

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