February 22nd, 2006 at 01:39am
Well, this is just fantastic, Telstra Bigpond are now blocking emails from Gmail, which means that a lot of the people I regularly communicate with are now out of reach by email. I tried contacting Bigpond via their online question form, but you have to be a bigpond member to do that, so I’m just going to have to make up some information and send it that way. They claim to try and respond to emails in one working day, so they can have 24 hours to answer my question, and if they don’t, they can get a phone call instead.
I would really love to know why they have blocked emails from Gmail, I wonder if they’ve done the same to Hotmail and Yahoo Mail…maybe to Yahoo Mail, but Telstra love Microsoft so they would be unlikely to block Hotmail.
Anyway, the email I have sent to Bigpond via their online form
I’m not a Bigpond customer, but I can only send you feedback with this form if I tell it that I am.
I use Gmail for my email, and have recently started having issues sending emails to people using Bigpond. It would appear that your email servers are setup to block email originating from the Gmail servers. All the emails are bouncing with the following error:
TEMP_FAILURE: SMTP Error (state 8): 451 Mail from this IP address blocked due to DNS block list.
Is there any reason why Gmail’s servers are not allowed to send email to bigpond users? This has really stifled communications with a number of my regular contacts.
Will they reply? Only time will tell, but I suspect that they won’t.
For those of you who use Bigpond and have been expecting emails from me, sorry but I just can’t send them at the moment, the Gmail servers will keep attempting to send them on my behalf for a couple days. As far as I can tell this does not affect email coming directly from samuelgordonstewart.com, so registration emails shouldn’t be a problem, but all of my email forwards to Gmail as I prefer Gmail over other webmail services, so don’t expect a reply if you’re using Bigpond and you send me an email.