June 24th, 2008 at 10:13am
The helpful message I received from the New South Wales Roads and Traffic Authority’s website at 4:15am when I attempted to register for an e-pass, in order to pay for my trips through the Sydney Harbour Tunnel on Sunday:
Apparently they don’t like people submitting orders between 12:30am and 6am. If they only accepted electronic orders during standard business hours it would almost be understandable. If they didn’t accept order between 12:30am and 6am on one day per week while they performed system maintenance it would be understandable…but to block orders every single day between those hours sounds like premium quality red tape to me, in other words, a rule for the sake of having a rule. I’m just surprised that the times aren’t more exotic, perhaps they could block orders between 12:27:48am and 6:04:27am in their next revision of their website…maybe they should block them between 11:36:53am and 2:43:18pm for an executive lunch break as well.
For a city that is trying to make all toll roads electronic and cash-free, this is a very poor effort.
Update: A few hours after originally writing this article I went back to the RTA website to register for an e-pass, during the registration process I gave them my email address so that they can email a copy of my invoice to me. Despite this, they want me to print the “registration successful” page containing my E-Toll Pass ID and Receipt Number for my reference. They have my email address, why can’t they just email the information to me? End Update