November 1st, 2006 at 06:33am
The other morning while I was writing the Canberra Centre Expansion Opens This Week story, I tried to upload the pictures to the webserver, only to get a disk full message from the FTP server. I checked the server status page and it was also reporting a full disk.
At 2:23am I rang Bluehost support via Skype and, despite it being a Sunday evening at Bluehost HQ, I got straight through to a technician who took a look at the issue and said they would get straight onto the issue, which he suspected may have been another using exceeding their quota. Of course this does raise the issue of why quotas aren’t being enforced (perhaps they didn’t expect anybody to exceed 50 gigabytes) and why there aren’t any systems in place to monitor disk usage.
So I finished off the text of the article, had a coffee and worked on another article. When I next checked the server status page at 3:08am I was pleased to see disk usage back down to 81%, so I uploaded the pictures.
At 3:12am I received an email from Chris Bankhead, the support technician I had spoken to on the phone, who informed me that the problem had been resolved, and apoligised for the inconvenience.
Whilst I’m still a bit perplexed at how the problem occured in the first place, I am very pleased with the prompt response of Bluehost support.