Comments on: How not to use a phone booth…and I don’t want a drink with that! http://samuelgordonstewart.com/2006/10/how-not-to-use-a-phone-boothand-i-dont-want-a-drink-with-that "It's just not normal" -- Anonymous Correspondent Thu, 18 Mar 2010 12:40:12 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Roger Mellie http://samuelgordonstewart.com/2006/10/how-not-to-use-a-phone-boothand-i-dont-want-a-drink-with-that/comment-page-1#comment-6086 Roger Mellie Wed, 04 Oct 2006 07:35:06 +0000 http://samuelgordonstewart.com/2006/10/how-not-to-use-a-phone-boothand-i-dont-want-a-drink-with-that#comment-6086 "I don't believe it!" “I don’t believe it!”

]]> By: Samuel http://samuelgordonstewart.com/2006/10/how-not-to-use-a-phone-boothand-i-dont-want-a-drink-with-that/comment-page-1#comment-6080 Samuel Wed, 04 Oct 2006 05:29:35 +0000 http://samuelgordonstewart.com/2006/10/how-not-to-use-a-phone-boothand-i-dont-want-a-drink-with-that#comment-6080 That's true, but I hardly think that retailers, in the middle of a busy lunchtime rush, would be handing out drinks to people because the shop assistant thinks they might not be able to afford a drink. That’s true, but I hardly think that retailers, in the middle of a busy lunchtime rush, would be handing out drinks to people because the shop assistant thinks they might not be able to afford a drink.

]]> By: seepi http://samuelgordonstewart.com/2006/10/how-not-to-use-a-phone-boothand-i-dont-want-a-drink-with-that/comment-page-1#comment-6079 seepi Wed, 04 Oct 2006 05:24:18 +0000 http://samuelgordonstewart.com/2006/10/how-not-to-use-a-phone-boothand-i-dont-want-a-drink-with-that#comment-6079 Bad service to you, might be good service to someone else. If you didn't want the drink cos you couldn't afford it you would have liked a free one. Bad service to you, might be good service to someone else.
If you didn’t want the drink cos you couldn’t afford it you would have liked a free one.

]]> By: Trephinator http://samuelgordonstewart.com/2006/10/how-not-to-use-a-phone-boothand-i-dont-want-a-drink-with-that/comment-page-1#comment-6077 Trephinator Wed, 04 Oct 2006 00:03:41 +0000 http://samuelgordonstewart.com/2006/10/how-not-to-use-a-phone-boothand-i-dont-want-a-drink-with-that#comment-6077 "commonly misspelled and mispronounced words, one of my personal hobby horses" Like "ammend"? http://samuelgordonstewart.com/2006/10/copyright-licence-etc “commonly misspelled and mispronounced words, one of my personal hobby horses”

Like “ammend”?

http://samuelgordonstewart.com/2006/10/copyright-licence-etc

]]> By: Samuel http://samuelgordonstewart.com/2006/10/how-not-to-use-a-phone-boothand-i-dont-want-a-drink-with-that/comment-page-1#comment-6059 Samuel Tue, 03 Oct 2006 11:19:53 +0000 http://samuelgordonstewart.com/2006/10/how-not-to-use-a-phone-boothand-i-dont-want-a-drink-with-that#comment-6059 Loki, the threat to ban members, as you put it, was quite clearly spelled out as a consequence for continuing harrassment of John B1_B5...not for disagreeing with me. Loki, the threat to ban members, as you put it, was quite clearly spelled out as a consequence for continuing harrassment of John B1_B5…not for disagreeing with me.

]]> By: Samuel http://samuelgordonstewart.com/2006/10/how-not-to-use-a-phone-boothand-i-dont-want-a-drink-with-that/comment-page-1#comment-6058 Samuel Tue, 03 Oct 2006 11:18:17 +0000 http://samuelgordonstewart.com/2006/10/how-not-to-use-a-phone-boothand-i-dont-want-a-drink-with-that#comment-6058 Seeing as both comments convey a slightly different message, I have let both through, even though I would normally can subsequent "near-identical" messages. I get the impression that I'm going to have to put a message on the user registration page that comments from new users will be moderated before appearing. Perhaps he was trying to provide good customer service, but he went so far with it that he was going over the top...it's hard to tell whether he had trouble understanding my order, was trying to push me to buy more (gravy and drinks), or was just new to the job and didn't understand that my order is my order. If I had to wait ten minutes, then I might have understood the free drink, but a meagre three minutes, and the fact that I had already declined a drink twice...surely that's an indicator that I didn't want the bloody drink (yes, thinking about it again annoys me). Incidentally, the three minutes is actually a normal waiting time there for many things. The service I received was antagonising, and I have every intention of making sure that the manager of the store knows all about it. To roughly quote Margaret Mildrew in the final episode of One Foot In The Grave, "The problem these days is that nobody does anything, about anything"...well not me, I have a complaint, and I intend on making sure it gets heard...if, the next time I am there I receive good service, I will write to the manager again to congratulate him or her on the improvement. I did something similar earlier this year...I was annoyed at the way Campbell High School students were being allowed to <a href="http://samuelgordonstewart.com/2006/02/standards-have-dropped">act like Brown's cows on excursions</a>...I wrote to the principal about it, and when I noticed an improvement, I <a href="http://samuelgordonstewart.com/2006/03/campbell-high-schools-pe-classes-mend-their-ways">wrote her another letter</a> to congratulate her on the improvement, to which <a href="http://samuelgordonstewart.com/2006/03/a-phone-call-from-campbell-high-school">she replied</a> with a phone call. Seeing as both comments convey a slightly different message, I have let both through, even though I would normally can subsequent “near-identical” messages. I get the impression that I’m going to have to put a message on the user registration page that comments from new users will be moderated before appearing.

Perhaps he was trying to provide good customer service, but he went so far with it that he was going over the top…it’s hard to tell whether he had trouble understanding my order, was trying to push me to buy more (gravy and drinks), or was just new to the job and didn’t understand that my order is my order.

If I had to wait ten minutes, then I might have understood the free drink, but a meagre three minutes, and the fact that I had already declined a drink twice…surely that’s an indicator that I didn’t want the bloody drink (yes, thinking about it again annoys me). Incidentally, the three minutes is actually a normal waiting time there for many things.

The service I received was antagonising, and I have every intention of making sure that the manager of the store knows all about it.

To roughly quote Margaret Mildrew in the final episode of One Foot In The Grave, “The problem these days is that nobody does anything, about anything”…well not me, I have a complaint, and I intend on making sure it gets heard…if, the next time I am there I receive good service, I will write to the manager again to congratulate him or her on the improvement.

I did something similar earlier this year…I was annoyed at the way Campbell High School students were being allowed to act like Brown’s cows on excursions…I wrote to the principal about it, and when I noticed an improvement, I wrote her another letter to congratulate her on the improvement, to which she replied with a phone call.

]]> By: Loki http://samuelgordonstewart.com/2006/10/how-not-to-use-a-phone-boothand-i-dont-want-a-drink-with-that/comment-page-1#comment-6055 Loki Tue, 03 Oct 2006 11:08:33 +0000 http://samuelgordonstewart.com/2006/10/how-not-to-use-a-phone-boothand-i-dont-want-a-drink-with-that#comment-6055 I was actually hanging off commenting on this one due to the recent threat to ban members, but I too thought Samuel was too harsh. And I agree, the boy shouldn't be chastised for trying to do the right thing in handling a situation he couldn't control. I was actually hanging off commenting on this one due to the recent threat to ban members, but I too thought Samuel was too harsh. And I agree, the boy shouldn’t be chastised for trying to do the right thing in handling a situation he couldn’t control.

]]> By: much_ado http://samuelgordonstewart.com/2006/10/how-not-to-use-a-phone-boothand-i-dont-want-a-drink-with-that/comment-page-1#comment-6048 much_ado Tue, 03 Oct 2006 04:38:14 +0000 http://samuelgordonstewart.com/2006/10/how-not-to-use-a-phone-boothand-i-dont-want-a-drink-with-that#comment-6048 I can't believe you would make such a big deal of such a small incident. The boy was obviously TRYING to provide good customer service. It would be nice if every take-away store offered some sort of compensation when a customer was required to wait longer than expected to have an order filled. It does not matter whether you wanted the drink or not, it is the thought that counts. Get over yourself. And stop bothering people (Civic Manager) with such trivial complaints. I can’t believe you would make such a big deal of such a small incident. The boy was obviously TRYING to provide good customer service. It would be nice if every take-away store offered some sort of compensation when a customer was required to wait longer than expected to have an order filled. It does not matter whether you wanted the drink or not, it is the thought that counts. Get over yourself. And stop bothering people (Civic Manager) with such trivial complaints.

]]> By: much_ado http://samuelgordonstewart.com/2006/10/how-not-to-use-a-phone-boothand-i-dont-want-a-drink-with-that/comment-page-1#comment-6047 much_ado Tue, 03 Oct 2006 04:32:03 +0000 http://samuelgordonstewart.com/2006/10/how-not-to-use-a-phone-boothand-i-dont-want-a-drink-with-that#comment-6047 Samuel, I think that young man was trying to provide you with good customer service. He may not be terribly good at taking orders, but perhaps he is only new to the job. It would be nice if every take-away place tried to make such an effort everytime you have to wait longer than expected for an order. If you don't want the drink, don't drink it. I think it is unecessary for you to make such a big deal of it. You need to get off your soap box. I find it ludicrous that you seem to think such a small thing deserves such a response. Samuel,

I think that young man was trying to provide you with good customer service. He may not be terribly good at taking orders, but perhaps he is only new to the job. It would be nice if every take-away place tried to make such an effort everytime you have to wait longer than expected for an order. If you don’t want the drink, don’t drink it. I think it is unecessary for you to make such a big deal of it. You need to get off your soap box. I find it ludicrous that you seem to think such a small thing deserves such a response.

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