About a week ago I sent an email [1] to Canberra Connect about a navigation issue on their website, a couple days later I received an email from them which informed me that my issue had been “resolved”…they even had a canned response for me:
Dear Mr Gordon-Stewart,
Thanks for your feedback regarding the location of the Shopfront link on the Canberra Connect Services Portal.
The site was relaunched recently and we are currently gathering data on its usage as well as collating suggestions such as yours prior to making any changes.
We are therefore looking at all suggestions very closely with regard to any future enhancements for our site.
Kind regards
Customer Feedback & Support
Canberra Connect
Telephone: 13 22 81
As it stands, my issue is not “resolved”, it is really “pending further contemplation”, and I just love the way I didn’t even get a response from somebody with a name…especially after I had to register on their website just to send them an email.
I suppose it is possible that the person who replied is actually named “Kind Regards” or “Customer Feedback & Support”, and if they are, they obviously have a silent number because they don’t appear in the White Pages.
Samuel
Comments Disabled To "Canberra Canned Response…err Connect"
#1 Comment By kaydo On October 24, 2006 @ 9:23 pm
Do you ever post complimentary messages to customer service organisations?
#2 Comment By Samuel On October 24, 2006 @ 10:00 pm
Indeed I do…and not just to customer service organisations. When I am particularly pleased with service or goods I will often write complimentary messages. I also write such messages when I am particularly pleased with how they handle and correct a gripe of mine.
#3 Comment By kaydo On October 24, 2006 @ 10:51 pm
Cool, I look forward to seeing these on your blog in the future.
#4 Comment By Chuck A. Spear On October 25, 2006 @ 3:11 am
I once had a friend called Customer Feedback & Support. I lost contact. It is good to know that they are gainfully employed.