July 25th, 2006 at 03:07pm
The last week has been a busy one for Technorati from my “outsider’s point of view”. Firstly, Technorati are now indexing this blog properly again (it only took about 100 days and two emails), but I forgive them because it all works now, and is even indexing scheduled posts after they appear, which sounds like they’ve either setup periodic RSS feed checking, or are taking notice of post timestamp (if that gets sent in the “ping” when I click “Publish”).
The other day (July 20 to be precise), I received the following email from Janice Myint from Technorati Support
Please accept my sincerest apologies for the delay in getting back to you. We’ve been experiencing a backlog in support and
are working hard to address everyone. I’ve taken a look at the issue regarding picking up your pings for
“samuelgordonstewart.com”. After making a small adjustment, I’ve sent our spiders to revisit your page and your blog has been
indexed with your most recent posts.
Everything now appears to be working as it should, but please let us know if you experience any problems in the future. Do
not hesitate to contact us if you have any other questions. We apologize for any inconvenience. Thank you for using
Customer Support Specialist
I’m very pleased about this, and I even replied to Janice’s email to express that sentiment.
Thanks for fixing that, I really appreciate you taking the time and effort to do so. I hope you get through the backlog of support tickets soon.
The other thing that appears to have been keeping the staff at Technorati busy is a redesign of their website and an upgrade of their backend software, as a means of celebrating their third birthday (happy birthday by the way).
The new site is much easier on the eyes, faster, and much easier to use and navigate. Quite a bit of work appears to have gone in to it, and it looks like that effort has paid off.
All in all, a busy and redeeming week for a company I had almost given up hope on.
Well done Technorati!